OVERALL CONTROL / 0.6-customer-control
Grades and scoring
Data access
25% of the overall score before applicability adjustment.
Scored answers and evidence
Read interface 7.5/10
Structured API for the declared product scope
UpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations.
Work orders/assets are structured REST resources.
UpKeep current REST reference and Enterprise gate ↗
Get All Work Orders; Get All Assets · Checked 2026-10-16
Bulk delivery 8.8/10
Batched or iterable API requests
UpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations.
Work-order collection supports bounded paginated retrieval.
UpKeep current REST reference and Enterprise gate ↗
Get All Work Orders · Checked 2026-10-16
Query expressiveness 8.8/10
Documented structured API filters
UpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations.
Named work-order collection parameters constrain current records.
UpKeep current REST reference and Enterprise gate ↗
Get All Work Orders Query Parameters · Checked 2026-10-16
Access cost barrier 5.0/10
Higher plan, separately licensed add-on or fixed recurring access fee
UpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations.
API access is explicitly limited to Enterprise accounts.
UpKeep current REST reference and Enterprise gate ↗
Introduction · Checked 2026-10-16
Third-party accessibility
20% of the overall score before applicability adjustment.
Scored answers and evidence
Third-party eligibility 10.0/10
Customer authorization without discretionary provider approval
UpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations.
Customers can configure any webhook destination, including external hosted services; app selection is customer-directed on this scoped route.
UpKeep current REST reference and Enterprise gate ↗
Webhooks; destination configuration · Checked 2026-10-16
Downstream permission -
-
UpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations.
The reviewed technical documentation does not establish contractual permission for the declared downstream processing.
UpKeep current REST reference and Enterprise gate ↗
Reviewed product documentation; stated limitation not resolved · Checked 2026-10-16
External action
15% of the overall score before applicability adjustment.
Scored answers and evidence
Write interface 7.5/10
Create and update in one business domain
UpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations.
Create a Work Order and Update a Specific Work Order are documented.
UpKeep current REST reference and Enterprise gate ↗
Create a Work Order; Update a Specific Work Order · Checked 2026-10-16
Custom application path 10.0/10
Customer applications using fixed APIs without provider selection
UpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations.
Customer organization tokens are expressly intended for integrations/scripts.
UpKeep current REST reference and Enterprise gate ↗
Authentication; Organization API Tokens · Checked 2026-10-16
Continuity
15% of the overall score before applicability adjustment.
Scored answers and evidence
Refresh mechanism 7.5/10
Documented updated-since filters or webhooks
UpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations.
Work-order updatedAt bounds and webhook update notifications support repeated extraction.
UpKeep current REST reference and Enterprise gate ↗
Get All Work Orders Query Parameters; Webhooks · Checked 2026-10-16
Limit visibility 2.5/10
Governors or limits stated without quantities
UpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations.
429 throttling is documented; a numeric throughput contract was not established.
UpKeep current REST reference and Enterprise gate ↗
Errors · Checked 2026-10-16
CDC and deletion capture 5.0/10
Updates identified; deletion capture not established
UpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations.
Updated-time filters identify changes. WORK_ORDER_DELETED is a documented subscription type, but the delivered deletion identity payload was not established.
UpKeep current REST reference and Enterprise gate ↗
Get All Work Orders Query Parameters; Create a Webhook event types · Checked 2026-10-16
Replay and gap recovery 5.0/10
Bounded redelivery or overlapping queries; no durable consumer checkpoint
UpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations.
Overlapping updatedAt bounds refetch current work-order changes; no retained historical event checkpoint is established.
UpKeep current REST reference and Enterprise gate ↗
Get All Work Orders updatedAtGreaterThanOrEqualTo/updatedAtLessThanOrEqualTo · Checked 2026-10-16
Data exit
20% of the overall score before applicability adjustment.
Scored answers and evidence
Export custody 7.5/10
Customer-held structured files or API records
UpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations.
Authorized JSON work-order/asset records can be received externally.
UpKeep current REST reference and Enterprise gate ↗
Get All Work Orders; Get All Assets · Checked 2026-10-16
Post-cancellation access Disclosure
-
Disclosure only; does not reduce planned-exit credit.
UpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations.
No retrieval window or export charge at cancellation is established by these technical sources.
UpKeep current REST reference and Enterprise gate ↗
Reviewed product documentation; stated limitation not resolved · Checked 2026-10-16
Planned migration fidelity 7.5/10
Portable structured records on documented routes; whole-product completeness unverified
UpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations.
Portable scoped work-order/asset records; full history/files unresolved.
UpKeep current REST reference and Enterprise gate ↗
Get All Work Orders; Get All Assets · Checked 2026-10-16
Business logic and customization
5% of the overall score before applicability adjustment.
Scored answers and evidence
Logic authoring 2.5/10
External integration code; native business logic portability not established
UpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations.
Organization API tokens explicitly support scripts and long-running integrations.
UpKeep current REST reference and Enterprise gate ↗
Authentication · Checked 2026-10-16
Rights to custom logic -
-
UpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations.
Rights to native workflow artifacts and independent execution are not established.
UpKeep current REST reference and Enterprise gate ↗
Reviewed product documentation; stated limitation not resolved · Checked 2026-10-16
Scores are out of 10. * Incomplete evidence discounts verified capabilities (unknown answers stay unknown). Planned migration drives data exit. Scoring method ↗
CUSTOMER CHOICE
Third-party accessibility
An administrator creates an organization token in Settings > API Tokens. Bearer tokens are shown once, can be revoked immediately and act under selected role permissions.
Confirm who can connect, who owns the credentials and which uses are permitted. Customer consent and provider approval can be separate requirements; the selected plan and contract still matter.
READ / INTEGRATE
API and export routes
The reference includes work-order and asset collections, filters and paginated lists. The recommended token route excludes user/webhook mutations and people/team imports regardless of its role.
| Access route | Authentication | Credential owner | Provider approval | Access requirement | Last checked |
|---|---|---|---|---|---|
| Enterprise organization API token | API key | Customer | No | enterprise; administrator creates role-scoped bearer token; user/webhook mutations and people/team imports excluded | 2026-10-16 |
| Legacy administrator session for excluded mutations | session | Customer | No | explicitly separate admin user session; tied to user/password lifecycle; no automatic session collection | 2026-10-16 |
Availability depends on your product, plan and agreement. See the documentation below for the requirements of each route.
ECONOMIC ACCESS
Cost, authentication and limits
Enterprise is the named API access plan. The reviewed reference does not publish a separate fixed API fee; 429 throttling is documented without a verified numeric throughput allowance.
Check API entitlement, credential ownership and rate limits for the route you intend to use. Include review fees, customer-plan upgrades and ongoing access charges in the total.
ACT FROM OUTSIDE
External action
Work-order creation and update operations are documented. Organization-token attribution identifies automated changes; use an administrator session only for separately approved operations excluded from the token route.
Validate the supported operation, acting identity and permission scope (read access does not imply write permission). Ambiguous retries and revoked credentials also affect whether an external workflow can run safely.
KEEP ACCESS USEFUL
Continuity
Work-order lists support updatedAt timestamp bounds, offset/limit and archivedStatus. Customer administrators can configure webhook destinations with work-order update/delete event types; organization tokens cannot mutate subscriptions. Retained replay and delete payload identity remain unverified.
CDC, deletions and recovery
| Question | Answer / applicable route | Evidence |
|---|---|---|
| Can ongoing extraction identify updates and deleted records on the declared route? | Updates identified; deletion capture not establishedUpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations. Updated-time filters identify changes. WORK_ORDER_DELETED is a documented subscription type, but the delivered deletion identity payload was not established. | UpKeep current REST reference and Enterprise gate ↗Get All Work Orders Query Parameters; Create a Webhook event typesChecked 2026-10-16 |
| How can extraction recover after missed events or an interrupted consumer? | Bounded redelivery or overlapping queries; no durable consumer checkpointUpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations. Overlapping updatedAt bounds refetch current work-order changes; no retained historical event checkpoint is established. | UpKeep current REST reference and Enterprise gate ↗Get All Work Orders updatedAtGreaterThanOrEqualTo/updatedAtLessThanOrEqualToChecked 2026-10-16 |
Useful ongoing access includes corrections and deletions, not only the first export. A failed request, changed filter or lost resource permission should not be interpreted as a deleted record.
LEAVE WITH YOUR DATA
Data exit and portability
Authorized JSON work-order/asset records support a scoped copy. Complete files, prior versions and native procedure/workflow portability remain unresolved.
Test the output against the destination’s required fields and history. Check stable identifiers, relationships, attachments and extraction time; a sample file proves only the coverage of that sample.
BUILD / INSPECT / REUSE
Business logic and customization
Customer integrations use the published API. External code does not establish rights to native procedures or independent execution (legacy session permissions are not transferred to an organization token).
Custom API access, ownership of workflows and the right to export their definitions are separate questions. A custom-app capability alone does not establish that business rules can move to another system.
AGREEMENTS / API DOCS / PROGRAM REQUIREMENTS
Documented conditions
Answers below come from public provider materials. Every answer retains its source check date, scope (a partner agreement does not describe every customer route). Customer contracts and live behavior still need verification.
| Question | Answer / applicable route | Evidence |
|---|---|---|
| What structured read interface is documented? | Structured API for the declared product scopeUpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations. Work orders/assets are structured REST resources. | UpKeep current REST reference and Enterprise gate ↗Get All Work Orders; Get All AssetsChecked 2026-10-16 |
| How can customers retrieve data in bulk? | Batched or iterable API requestsUpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations. Work-order collection supports bounded paginated retrieval. | UpKeep current REST reference and Enterprise gate ↗Get All Work OrdersChecked 2026-10-16 |
| What queries can a customer issue outside the provider UI? | Documented structured API filtersUpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations. Named work-order collection parameters constrain current records. | UpKeep current REST reference and Enterprise gate ↗Get All Work Orders Query ParametersChecked 2026-10-16 |
| Who decides whether a chosen third party may connect? | Customer authorization without discretionary provider approvalUpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations. Customers can configure any webhook destination, including external hosted services; app selection is customer-directed on this scoped route. | UpKeep current REST reference and Enterprise gate ↗Webhooks; destination configurationChecked 2026-10-16 |
| What extra commercial condition applies to the routes supplying the assessed read capability, relative to the lowest paid plan? | Higher plan, separately licensed add-on or fixed recurring access feeUpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations. API access is explicitly limited to Enterprise accounts. | UpKeep current REST reference and Enterprise gate ↗IntroductionChecked 2026-10-16 |
| What permission is needed for the documented downstream use? | -UpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations. The reviewed technical documentation does not establish contractual permission for the declared downstream processing. | UpKeep current REST reference and Enterprise gate ↗Reviewed product documentation; stated limitation not resolvedChecked 2026-10-16 |
| Which external write operations are documented? | Create and update in one business domainUpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations. Create a Work Order and Update a Specific Work Order are documented. | UpKeep current REST reference and Enterprise gate ↗Create a Work Order; Update a Specific Work OrderChecked 2026-10-16 |
| How can customers connect an application they build or choose? | Customer applications using fixed APIs without provider selectionUpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations. Customer organization tokens are expressly intended for integrations/scripts. | UpKeep current REST reference and Enterprise gate ↗Authentication; Organization API TokensChecked 2026-10-16 |
| What mechanism supports repeatable extraction of changes? | Documented updated-since filters or webhooksUpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations. Work-order updatedAt bounds and webhook update notifications support repeated extraction. | UpKeep current REST reference and Enterprise gate ↗Get All Work Orders Query Parameters; WebhooksChecked 2026-10-16 |
| How are integration limits disclosed? | Governors or limits stated without quantitiesUpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations. 429 throttling is documented; a numeric throughput contract was not established. | UpKeep current REST reference and Enterprise gate ↗ErrorsChecked 2026-10-16 |
| Where can a usable data copy be delivered? | Customer-held structured files or API recordsUpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations. Authorized JSON work-order/asset records can be received externally. | UpKeep current REST reference and Enterprise gate ↗Get All Work Orders; Get All AssetsChecked 2026-10-16 |
| What retrieval rights are documented at cancellation? | -UpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations. No retrieval window or export charge at cancellation is established by these technical sources. | UpKeep current REST reference and Enterprise gate ↗Reviewed product documentation; stated limitation not resolvedChecked 2026-10-16 |
| How can customers define their own business logic? | External integration code; native business logic portability not establishedUpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations. Organization API tokens explicitly support scripts and long-running integrations. | UpKeep current REST reference and Enterprise gate ↗AuthenticationChecked 2026-10-16 |
| What rights or portability are documented for custom workflow artifacts? | -UpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations. Rights to native workflow artifacts and independent execution are not established. | UpKeep current REST reference and Enterprise gate ↗Reviewed product documentation; stated limitation not resolvedChecked 2026-10-16 |
| What usable data or native definitions can leave before cancellation? | Portable structured records on documented routes; whole-product completeness unverifiedUpKeep Enterprise REST work-order/asset APIs using organization API tokens; legacy administrator session tokens disclosed separately for excluded identity/webhook mutations. Portable scoped work-order/asset records; full history/files unresolved. | UpKeep current REST reference and Enterprise gate ↗Get All Work Orders; Get All AssetsChecked 2026-10-16 |
SOURCES / SCOPE / HISTORY
Sources and open questions
This review is based on the documentation below. Live account behavior and customer-specific agreements haven’t been tested.
Still to confirm
- Lowest-plan API entitlement and fixed access fees
- Complete attachments/history and deletion recovery
- Native workflow rights and cancellation retrieval
Documentation
Assessment checked 2026-10-16. Each answer retains its source and applicable route; the check date does not establish live account behavior.